Shipping policy
Australia Post is delivering as quickly and safely as they can, but items may take longer than usual to arrive right now, due to record parcel volumes and ongoing COVID-19 restrictions.
ORDER PROCESSING
Orders are processed either same day or next business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please ensure the delivery details at checkout reflect your correct address to which you would like your order delivered. If there is an issue with your order, we will contact you via email or phone to notify you and resolve. Please only one delivery address per order. If you need to send products to more than one delivery address, please place a separate order for each delivery address.
All orders are sent with Australia Post using Parcel Post; however, you may upgrade to express shipping at the checkout.
DELIVERY AREAS, TRACKING AND TRANSIT TIME
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We do not currently ship internationally.
TRACKING
You will receive an automated email with your tracking number, and delivery timeframe once your order has been dispatched. At times, due to unforeseen circumstances, the delivery may be longer than estimated due to the carrier or other delays outside of our control. Please be patient and wait until the estimated transit time provided by Australia Post has passed before contacting us. Your order is in transit to you, but the tracking may not have been updated. Australia Post advises to allow three business days after the estimated date for delivery to occur before placing an enquiry about your delivery as over 90% of parcels will be delivered within this timeframe.
Using the tracking number, you can track your order at the following website: https://auspost.com.au/mypost/track/#/search
For more specific delivery ETA, please visit Australia Post via the below link and enter FROM 4209 Pimpama, QLD. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
PACKAGING AND INSURANCE
All items are packed to a very high standard.
All items are insured during transit to cover non-delivery.
If you receive any damaged goods, please contact us within 24 hours from delivery to arrange a refund or replacement.
CHRISTMAS & NEW YEAR DELIVERY TERMS AND CONDITIONS
Please keep in mind at this time of year the order volume increases and cause delays to regular dispatch timeframes and estimated delivery timeframes.
At the time of delivery, if you are not home, the carrier will leave a calling card so you can organise pick up from your local Post Office collection location.
In the unlikely event, your purchase is faulty, damaged, lost in transit or breaches a consumer guarantee we will refund your money. We will do everything to ensure you receive the replacement in time for Christmas but are unable to guarantee due to the delivery cut off dates and courier delivery schedules.